Returns Policy

Delivery errors

If you receive the wrong goods, wrong quantity of goods or goods that were damaged in transit, you may initiate a return within 14 days of the delivery date free of charge for a full credit, refund or replacement.

Faulty Goods and Warranty Claims

Any goods that are faulty (other than from your negligence or misuse) may be returned to us within a reasonable period for a full credit, refund, replacement or repair at our discretion. For warranty claims, you may contact the manufacturer or Winc. For any products with an expiry or use by date, we guarantee a minimum of four weeks shelf life remaining at the time of order processing.

Ordered by mistake or no longer wanted

In addition to your rights under Australian Consumer Law, you may also return goods that have been ordered by mistake or for change of mind (except food, drinks, computer hardware, first aid products, masks, respirators, clearance items, specially purchased products, furniture, text books, made to order products or any other product marked as Non-Returnable on our website) within 21 days of delivery in exchange for a full credit, provided that the goods are in “as new” condition and in undamaged original packaging.

You will be charged a restocking fee of $9.95 excluding GST. Restocking fees will be charged per invoice.

Winc 100% satisfaction guarantee

If you are not 100% satisfied with a Winc- branded product, you can return it at any time with no restocking fee incurred.

How to Return Goods

Returns can be completed online using this link.

To return faulty goods more than 21 days after delivery, contact our customer service team on 13 26 44. For warranty claims you may also contact the manufacturer directly.