Keep up to date on the current status of your order by visiting www.winc.com.au/trackorder. Tracking information is also available on your order confirmation email. When your order has been picked and packed, you will receive an email informing that your order has been dispatched from our warehouse and is on its way to you.
To view your previously ordered products, go to the ‘Account’ icon and select ‘Previously Ordered Products’.
You can view your current and past orders, including your order numbers, when you go to the ‘Account’ icon and select ‘Create New / View Orders’. Then select ‘Order History’ and each of your current and past orders, including order numbers, will show. You can also find your order number on your order confirmation email.
Under ‘Account’ you will also be able to locate ‘Find Invoice’. Use ‘Search all orders’ to enter your NET Order / Invoice / Delivery Note reference number to view or download a copy.
Yes! Build an order like you usually do, then click ‘Complete Order’ and select ‘Recurring Order’ in ‘Shipping Scheduling Options’ to set your recurrence options. Please note, the day / date you select when setting up a ‘Recurring Order’ is the day / date the order will be submitted to Winc for processing, not the delivery day / date.
Yes, you can. You will be able to enter this information when we collect your delivery address details during checkout. Please enter this information into the ‘Your Order Reference’ field. Your purchase order number, internal order or order reference will then appear on your tax invoice. You may also include additional internal tracking information in this field to help you manage your order as applicable. But please note that this information is for your use only.
Yes, you can have one or more people setup as Approvers. You can change a user’s settings to specify the situations when an order is to be sent to an Approver before it is completed.
Yes, you can. If you do need to make changes to an order you can reclaim the entire order (assuming it has not been approved yet) and then resubmit it for approval. If you reclaim an order, the Approver will be notified of this by email.
Once an order is placed, you cannot add any more items to it. If you would like to order more products, you will have to place another order.
When an order is placed it cannot be cancelled. If you believe that you have placed an order in error, please contact our Customer Experience Team on 13 26 44 as soon as possible.
Cost of freight will depend on your delivery location. For metro areas:
For regional areas:
For remote areas:
Please note, bulky items such as furniture may attract additional freight.
To check to see which delivery zone you fall under, add an item to your cart (for furniture and bulky items additional fees may apply) and proceed to the last step of checkout and enter your address. Your delivery fee will be automatically calculated. You do not have to submit your order and can return to the website to continue shopping.
To check freight for an individual item, please add it to your cart and proceed to the last step of checkout and enter your address. Your delivery fee will be automatically calculated. You do not have to submit your order and can return to the website to continue shopping.
If you would like advice on bespoke installations or a special large order requirement, our Furniture Hub specialists would be delighted to assist. They can be reached at email@example.com.
Yes, we do! We can organise to have your products assembled within metropolitan areas in Sydney, Melbourne, Brisbane, Adelaide, Gold Coast, Townsville, Geelong, Newcastle, Central Coast (NSW), Wollongong, Hobart, Launceston, Canberra, Darwin and Perth. Simple look for the ‘add assembly’ icon when making your furniture purchase on our website and select it to include it as part of your order or contact our Customer Experience team using the chat function on our website if this functionality isn’t available to you.
|Product||Rate (ex GST)|
|18907954 | Assembly Service - Visitor Chair / Cafe Chair / Bar Stool||$15.00|
|18907955 | Assembly Service - Task Chair / Manager Chair / Pedestal||$35.00|
|18907956 | Assembly Service - Desk / Meeting Table / Return / Bookcase / Shelving||$60.00|
|18907957 | Assembly Service - Workstation / Cupboard / Credenza||$75.00|
We deliver to mainland Australia and Tasmania.
Delivery time will depend on your delivery address. For in-stock items in most major metro areas, it will be next day if your order is placed before 5pm the day prior. For more information please visit Shipping & Delivery | Winc
Deliveries will be made between 8.00am and 5.00pm Monday to Friday, excluding national holidays. More specific timings are unable to be provided.
If no one is at the address at the time of delivery you can give us the authority to leave the order behind by simply completing the Authority to Leave section during the checkout process.
Unfortunately we do not offer same day delivery.
Unfortunately we do not offer this service unless the order is for furniture within the Winc Everyday Furniture Range by prior agreement. Please call our Customer Experience Team on 13 26 44 to arrange purchase of any furniture within the Winc Everyday Furniture Range with collection at a Winc Distribution Centre. You will be notified of identification requirements when any order is available for collection.
For security it is better if someone accepts the goods and signs for the delivery.
If you are not there, the driver will leave a note with a telephone number. Use this number to contact us to organise a new delivery date.
If you think you are not going to be available to sign for the order you do have the option to give us the authority to leave the order behind by simply completing the Authority to Leave in the checkout process.
Unfortunately we cannot deliver your order at a pre-determined date. As soon as an order is placed, we will get it to you as soon as possible.
If no one is at the delivery address to collect the order, the driver will leave a note with a telephone number. Please use this number to contact us and organise a new delivery date.
Your delivery will include a tax invoice or delivery note. Which type you receive is determined by your account set-up.
We accept payment by credit card (Visa, Mastercard and American Express). We also have a Business Credit Account with 30 day payment terms. Visit our Business Credit Account page for more information. Winc does not accept cash on delivery, AfterPay or payment in instalments.
In order to provide our extensive range sometimes a product is not located in your local warehouse and it will be shipped from an alternative location. Sometimes products will be out of stock and sent in separate deliveries when they become available.
Your items are on back order because we don't have enough stock on hand to fulfil your order. We will notify you of any back ordered items on your Sales Order Confirmation which is sent out to you via your Order Confirmation email.
To view back orders, go to the ‘Account’ icon and select ‘Back Orders’.
To submit an online return, go to the ‘Account’ icons and select ‘Online Returns’. For full details please see our Returns Policy.
You may return goods for a replacement, credit or full refund if the goods are damaged, failed to be of acceptable quality. For full details please see Returns Policy.
You may return goods (except food, drinks, computer hardware, first aid products, masks, respirators, clearance items, specially purchased products, furniture, textbooks, made to order products or any other product marked as Non-Returnable on our website) within 21 days of delivery in exchange for a full credit, provided that the goods are in “as new” condition and in undamaged original packaging. You will be charged a restocking fee of $9.95 excluding GST.
If you receive the wrong goods, you may initiate a return within 7 days of the delivery date free of charge for a full credit, refund or replacement.
Any goods that are faulty (other than from your negligence or misuse) may be returned free of charge for a full credit, refund, replacement or repair at Winc’s discretion. For warranty claims, you may contact the manufacturer or Winc.
Our drivers are not able to accept returns without the required return authority paperwork. Please contact our Customer Experience Team to arrange the best way to facilitate your return.
This means that either you have logged in incorrectly more than six times, or you have not logged in for over 12 months. Because of this, your username has been temporarily disabled.
You need to contact your Group Administrator or our Customer Experience team on 13 26 44 to reactivate your username.
This means that you have incorrectly entered either your username or password. Please try logging in again using your correct username and password.
If you have forgotten your password you will need to contact your Group Administrator or Customer Experience team on 13 26 44 who can reset it for you.
Remember that your password is case sensitive.
You can reset your password on the sign-in page.
Contact your Group Administrator or our Customer Experience team on 13 26 44 and they can reset it for you.
We recognise that the biggest difference we can make is the way we approach our supply chain - ensuring the ethical sourcing of products and offering our customers environmental preferable products. As part of our commitment to sustainability, we have developed the EarthSaver classification to assist our customers in identifying products that meet environmentally preferable product criteria.
Keeping up with sustainability is as easy as keeping your eye out for our EarthSaver logo. This classification means a supplier has met our ethical sourcing requirements and the product meets one or more of the following criteria:
The EarthSaver range includes products from categories such as:
N/A stands for "not available/applicable". You may see it in any of the following circumstances:
We recommend customers use a modern browser, such as Google Chrome, Firefox or Microsoft Edge.
Single sign-on (SSO) is an authentication process that allows a user to access multiple applications with one set of login credentials by logging in via an identity provider. An example might be a person who uses their LinkedIn username and password to login to winc.com.au via their LinkedIn account.
We support SAML2 and Oauth2 for single sign on. Please speak to your Winc Account Manager to set up SSO.
Yes, if you'd prefer not to use SSO, we can disable it and re-enable your username and password. If you’d like to change back, please contact our Website Support Team.
Should anything be less than 100% with your order, the products or, the delivery please contact us using the chat function on the website or by calling 13 26 44 to let us know so we can improve our service.