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This page (together with the documents referred to on it) informs you of the terms and conditions in which we supply any of the product (Products) listed on our website Winc.com.au (our site) to you. Please read these terms and conditions (Terms) carefully before ordering any Products from our website. You should understand that by ordering any of our Products, you agree to be bound by these Terms.
We are Winc Australia Pty Limited ABN 94 000 728 398 (we or us). Our Registered office address is:
Level 8, 163 O'Riordan St,
Mascot NSW 2020.
Our postal address for all correspondence about your order is as follows:
Winc.com.au Customer Support Department
111 Turner Street,
Port Melbourne VIC 3207.
Our site is only intended for use by people residing in Australia. See Point 6 Delivery for locations we deliver to. We do not accept orders outside of these locations and do not deliver to addresses outside of Australia.
By placing an order through our website, you warrant that:
You can order products from us at any time at Winc.com.au. You can also order products from us by phone on 1800 782 753 and our lines are open Monday to Friday from 8.00am to 7.00pm AEST (excluding National Holidays).
When you place an order, you will receive an acknowledgment email confirming receipt of your order (the Order Confirmation). This email will only be an acknowledgment and will not constitute acceptance of your order. Each order placed for Products through our site that we accept constitute a separate legally binding agreement between you and us for the supply of those Products. For each order accepted by us, we will:
Whilst we try and ensure that all details, descriptions and prices which appear on our site are accurate, errors (including processing errors) may occur. If we discover an error in the price, available quantities or payment of any Products which you have ordered, we will inform you of this as soon as possible and in this instance, we reserve the right to reject your order.
If we reject an order placed through our site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
We reserve the right to deliver to the specified areas as listed in the following table. To qualify for next day delivery on orders within metropolitan and regional areas, orders must be made before 5pm (your state's local time).
 Next Working Day | Sydney Metropolitan (including Wollongong and Newcastle) |
| Melbourne Metropolitan | |
| Brisbane Metropolitan | |
| ACT | |
| Adelaide Metropolitan | |
| Darwin Metropolitan | |
| Hobart Metropolitan | |
| Launceston Metropolitan | |
| Perth Metropolitan | |
 Within 2-4 Working Days | Bunbury Region |
| Cairns Region | |
| Gladstone Region | |
| Mackay Region | |
| Rockhampton Region | |
| Townsville Region | |
 Within 4-6 Working Days | New South Wales Country |
| Victoria Country | |
| Northern Territory Country | |
| Queensland Country | |
| South Australia Country | |
| Tasmania Country | |
| Western Australia Country | |
| Alice Springs | |
 7+ Working Days | Remote Areas |
Deliveries will be made between 8.00am and 5.00pm Monday to Friday excluding national holidays and we cannot specify an exact time when we will deliver. Our delivery drivers are required to obtain a signature for all deliveries. However you can provide us with an authority to leave your order behind without obtaining a signature by selecting the Authority to Leave option when placing your order. You should review our Authority to Leave Terms and Conditions before selecting this option.
Most deliveries are attempted once and the driver will leave a card stating where to call to arrange a redelivery. If you do not call to arrange redelivery within 5 days, Products will be returned to our warehouse. If you still wish to receive them, you will need to re-order through our website. When ordering, please state the floor level of your delivery address if it is not at ground level. Please note, we can only deliver to a physical address. Examples of addresses we cannot deliver to include, but are not limited to, PO Boxes, Parcel Lockers and Locked Bags.
There may be unforeseen circumstances where we are unable to meet our next day delivery promise. These include but are not limited to:
There may be times where your order will be split and delivered to you in separate deliveries. We will inform you of this arrangement if it has been made for your delivery.
On some rare occasions your ordered items may be on backorder. This means we don't have enough stock to fulfil your order. These backorder items will be delivered to you at a later date when we restock.
Fast & Free Delivery when you spend $55 or more*
| METRO | Orders >$55 | FREE | |||
| Orders <$55 | $5.50 | ||||
| REGIONAL | All Orders | $11.00 | |||
| COUNTRY | |||||
| REMOTE | All orders | $19.95 | |||
*For more information view our Terms and Conditions of Sale. Delivery costs as stated above include GST.
We reserve the right to vary delivery costs from time to time. Delivery is only available in eligible serviced areas. Please see the table above for our servicing areas.
For further information on carriage costs or delivery timescales, please contact Customer Services on 1800 782 753.
By selecting 'Yes' at the checkout page (or if you selected this option over the telephone with our Customer Service Center), Winc will leave your parcel at your unattended premises in accordance with your instructions.
You agree that the parcel is deemed received when left at your premises.
Winc and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release Winc from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.
If you do not give Winc Authority to Leave, you will have to be at your premises in order for the delivery to occur.
These terms and conditions apply only to the Furniture Fundamentals Range.
6.1.1. Deliveries are only available to mainland Australia and Tasmania. Deliveries can only be made to the nominated physical address between 8:00am and 5:00pm, Monday to Friday on business days. Deliveries cannot be made to post office boxes.
6.1.2. Fast & Free Delivery is available on the Furniture Fundamentals Range to all areas in which free delivery is available. The intention of Fast & Free Delivery is to arrange delivery of furniture in the Furniture Fundamentals Range to customers in the free delivery areas within 5 business days of order completion. Delivery outside the free delivery area may still be within 5 business days although cannot be guaranteed. While every effort is made to ensure delivery within the expedited time, it cannot be guaranteed and delivery times may be affected by external factors out of our control.
The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
The price of any Products will be as quoted on our site, except in cases of obvious error. These prices include GST but exclude delivery costs (see above), which will be added to the total amount due.
Prices are subject to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing.
Payment for all Products must be by credit card. We accept payment by the following credit and debit cards: American Express®, Visa® and MasterCard®. Please note that you must pay for the Products at the time you place your order. A temporary pre-authorisation hold for a nominal amount may be placed on your nominated card. Pre-authorisation confirms that sufficient funds are available for the purchase. Pre-authorisation holds are automatically removed after a short time. Please contact your financial institution for more details.
Goods ordered from us will not incur any additional fees or charges. Fees we will not charge you for include:
Please note that when you enter into a contract with a third party seller/supplier through our site, (for example if you decide to pay by credit or debit card), the seller/supplier's individual liability will be set out in their terms and conditions. Please ensure that you are happy with the terms of that contract and seek legal advice if necessary.
To the fullest extent permitted by law, we give no express warranty in relation to Products and services supplied to you, and you acknowledge that you have not relied on any representation or warranty made by or on behalf of us. Where any of the consumer guarantees under the Competition and Consumer Act 2010 (the CCA) apply to any Products or services supplied by us to you, and the CCA voids or prohibits provisions in a contract excluding, restricting or modifying such consumer guarantees, then, to the fullest extent permitted by law, our liability under or arising out of the supply of goods and services for breach of, or failure to comply with, any such consumer guarantees shall be limited, at our option, to:
Except to the extent that the law (including the CCA) provides that liability is not able to be excluded, we shall not be under any liability to you in respect of any loss or damage (including consequential or indirect loss or damage or loss of profits, loss of use or loss of data), however caused, which may be suffered or incurred or which may arise directly or indirectly in respect of the Products, any services supplied by us or the failure of us to comply with these Terms.
We reserve the right to recover from you all goods and services tax (GST) payable in respect of the supply of goods and services to you.
We will accept product returns for a replacement, repair or refund if the goods provided were damaged or not of an acceptable quality. You may also return goods if you change your mind and will receive a credit or refund for the returned goods. Please see our Returns Policy for more information.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. Please note that our Contract and all communications between us will be in English.
When registering or transacting with us, you consent to us using your personal information, such as your email address or phone number for direct marketing purposes. You may opt out of receiving these marketing communications by utilising the unsubscribe facility in the relevant communication or by emailing us at marketing@winc.com.au, requesting to be unsubscribed from all or part of the communications.
Regardless of whether you opt out of receiving direct marketing communications, by maintaining your account or transacting with us, you give us permission to send you non-commercial administrative emails. These include, for example, messages relating to your account, transactions or important information relating to products you have purchased, such as recall notices.
We have the right to revise and amend these Terms at any time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
You will be subject to the policies and Terms in force at the time that you order Products from us, unless any change to those policies or these Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within 7 business days of receipt by you of the Products).
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the laws of New South Wales or, where applicable, the Commonwealth of Australia. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of New South Wales.
Winc for Home is a no-cost membership intended for personal use for home office purchases. To become a Winc for Home customer, you must register for a membership at www.winc.com.au/winc-for-home. In addition to the terms and conditions detailed above, the following terms and conditions apply to Winc for Home accounts. In the event of any inconsistency between clauses 1-15 and this clause 16, clause 16 takes precedence for Winc for Home accounts.
Delivery
All orders placed on Winc for Home accounts* will incur a delivery fee of $6.95. Larger, bulky items, such as furniture, will incur an additional delivery fee of $32.95. All prices quoted include GST. Winc for Home accounts are not eligible for Fast & Free Delivery.
The estimated timeframe for delivery of Winc for Home accounts within Sydney, Melbourne, Brisbane and Perth metropolitan areas is 1-3 working days for orders of locally available in-stock products received before 2pm. Delivery to other areas may take longer.
*Winc for Home is a no-cost membership intended for personal use for home office purchases. To become a Winc for Home customer, you must register for a membership at www.winc.com.au/winc-for-home.
Terms of Use
Winc for Home accounts are meant for personal use only. We reserve the right to cancel orders in the event that the quantity ordered is unable to be supplied. If you are interested in a bulk purchase or want to become a Winc Business customer please contact our Customer Care Team on 13 26 44 or customerservice@winc.com.au.