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Coronavirus Contingency Plan

Holiday season operating hours and cut-off dates for pre-Christmas deliveries

In order to provide you with everything your workplace needs to work throughout the holiday season, please note that our Customer Care hours of operation will be 8am to 8pm (Sydney time, excluding public holidays and weekends).

While orders can be placed throughout the entire holiday period, on public holidays our offices will be closed and no deliveries will be made.

For details on when orders can be last placed to ensure a pre-Christmas delivery, please refer to the listing below:

NetXpress, Welcome and Hosted Catalogue Customers

  • Last order day for metro deliveries: 22 December
  • Last order day for country and regional deliveries: 14 December


  • Last order day for metro deliveries: 18 December
  • Last order day for country and regional deliveries: 9 December

Everyday school orders

  • Last order day for metro deliveries: 16 December
  • Last order day for country and regional deliveries: 14 December
  • If your school is closing earlier, please order at least two days prior to your last day on-site

All back to school orders

  • Please refer to the delivery advice provided with your order

We expect the festive season to be extra busy with deliveries this year. Please order early whenever possible and be aware that delivery and lead times may vary.

From all of us at Winc, we wish you a happy and safe holiday season.

Regional Deliveries

With health and safety being the number one priority of our delivery partner Toll, COVID-19 restrictions have impacted regional delivery timelines, especially in regional Victoria.

While workforce reductions have been lifted, general limitations regarding density (the four square metre role) remains. While Toll is working hard to minimise any potential impacts, delays in freight movements and deliveries are being experienced. In regional areas, deliveries are being delayed by one additional day.

Toll remains committed to ensuring freight still gets to where it needs to go, safely.

We apologise for any inconvenience caused.

Winc Branded Product Substitutions

Due to some unexpected supply shortages, a select number of Winc branded products will soon become unavailable. To ensure we maintain our level of service to you, we will supply an alternative product of equal or better quality at no additional cost if the Winc branded product you order becomes unavailable. The possibility of substitution will be flagged on our website against the relevant products at the time of ordering.

COVID-19 Update

Winc has worked with new and existing local and international suppliers to ensure the availability of items in high demand as businesses return to working on-site. Hand sanitiser, anti-bacterial wipes, masks, hand towel, toilet paper, hand wash and anti-bacterial sprays are available for immediate delivery. All new sources of supply have been carefully evaluated to comply with Winc’s strict social and ethical procurement policies and product quality standards.

Due to lower factory output in South East Asia, Winc is currently experiencing very low supply of all Latex, Nitrile and Vinyl Disposable Gloves.

Contactless delivery

Contactless deliveries are offered by all Winc drivers. This means keeping a distance of 1.5 metres wherever possible and signing for orders on behalf of every customer.

Working from home

If your organisation is continuing to work from home, Winc can support this by delivering everything for the home office to individual residential locations. To sign your organisation up to the Winc Home Delivery Program, please contact your Winc Account Manager or register your interest here.

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