If you are wanting to check the status of your order, did you know you could save yourself a phone call and jump online? Visit www.winc.com.au/trackorder or click on ‘track orders’ in the navigation bar across the top of our website. Tracking your order this way is the fastest way to access the latest information available on the status of your order. It’s the same information our Customer Experience Agents use to assist you when you call. For all other enquiries, please reach out on chat.
Global supply chain shortages have led to more products being out of stock in all supply chains. To help remove operational waste and improve productivity in your organisation, Winc is moving to consolidated back order deliveries from 22 June 2022.
By reducing the number of deliveries we make to fulfil your order, we are eliminating a common customer pain point with less deliveries for you to keep track of and less invoices to process. It is estimated this action will reduce carbon emissions and packaging waste from Winc deliveries by up to 6%.
While all in stock items will be delivered next business day in metro areas if you order before your local cut off time, any items on back order will be shipped in a consolidated delivery every 14 days. That means that we will wait to send all back order items that have arrived over the course of two weeks in one delivery. If all your back order stock arrives and your order is complete, then we will ship this as soon as the last back order item arrives.
This means that you may receive some of your back ordered products a few days later than the estimated delivery dates shown on the website, your order confirmation and the tracking page for. In time we will be looking to adjust our back order estimated delivery dates to match our new consolidated delivery timeframe. In the meantime, we appreciate your patience.
Contactless deliveries are offered by all Winc drivers. This means keeping a distance of 1.5 metres wherever possible and signing for orders on behalf of every customer.
If your organisation and employees are continuing to work from home, Winc can support by delivering everything for the home office to individual residential locations, at your contracted prices. To sign your organisation up to the Winc Home Delivery Service, please contact your Winc Account Manager or register your interest here. Winc Home Delivery is available to all contract customers.
With the many states and territories implementing a staged approach to the banning of single-use plastics, we want to remind our customers that Winc is here to support the transition to more sustainable options.
Where required Winc is also working with customers in the Aged Care and Medical sectors to ensure that single-use plastic straws continue to be made available to people with a disability or medical need.
This legislation is a positive step to avoiding waste. Winc is committed to supporting customers with their sustainability goals.