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Coronavirus Contingency Plan

Returning to work

While the Australian and State Governments are working through different scenarios for the easing of COVID-19 restrictions, at Winc we are closely monitoring all developments.

In preparation for a range of different return to work scenarios, we are working with new and existing local and international suppliers to increase availability of those items we know will be in high demand to support likely return to work requirements. This includes hand sanitiser, anti-bacterial wipes, hand towel, toilet paper, hand wash and anti-bacterial sprays.

Winc has already taken advantage of buying from new local manufacturers of hand sanitiser as well as direct international shipments of hand towels. All new sources of supply are being carefully evaluated to comply with Winc’s strict social and ethical procurement policies and product quality standards.

Due to lower factory output in South East Asia, Winc is currently experiencing out of stocks on all Latex, Nitrile and Vinyl Disposable Gloves and low supplies of gowns and face masks. Current global demand is far exceeding manufacturing capability and supply for the foreseeable future. Hand wipes, washroom paper products and anti-bacterial products are also in very short supply.

Products critical to managing COVID-19

To ensure the nation’s most vulnerable are cared for, products critical to managing COVID-19 that are also in short supply are first being offered to essential services customers. This includes hospitals, aged care facilities, emergency services, Government Departments and Agencies. All other customers are limited to purchasing at historical levels should stock become available to them. As a further temporary action, these products have been removed from sale on our retail site.

Contactless delivery

Contactless deliveries are now being offered by all Winc drivers. This means keeping a distance of 1.5 metres wherever possible and signing for orders on behalf of every customer.

Substitutions

In instances where the originally ordered product is not available but a close match is, substitutions may be offered to those customers open to receiving alternatives. Any substituted product will be of an equivalent nature at the same price.

We are closely monitoring

We are monitoring the situation and will provide more updates as they are available. In the meantime, Winc is committed to doing everything possible to safeguard supply for our valued customers and we will continue to evolve our plans as required. Thank you for your understanding.

If you would like to receive updates from us regarding our response to COVID-19, please email us at marketing@winc.com.au with the subject line ‘Coronavirus Contingency Plan Updates’

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