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Made to Order - Frequently Asked Questions

What is Made to Order?
Ordering
What sort of Comments should I leave about my order?
How long will it take for my items to be made?
Am I limited to the items shown online or can I customise my order?
What if I want a larger quantity than those listed on the site?
What if I receive more or less than I ordered?
What if I can't checkout?
Decoration
Is there a limit to the number of stitches in an embroidery decoration?
Artwork & File types
How do I format text?
Can I use a specific font in my artwork?
Can I use my own PMS colour?
Colour Disclaimer
What is the best type of image to upload?
Will my image shrink or stretch?
What is the largest file size I can upload?
What is the difference between Vector and Raster?
I cannot find an answer for my question, who should I contact for help?
Preferred File Types
Alternative File Types
Do's and Don'ts for best results
Glossary

What is Made to Order?

Take the stress out of promoting your business. Order custom made branded products easily, when you need them. Simply upload a logo or other image and select the quantity you need. We'll take care of the rest. Available on a range of our quality promotional products.

Ordering

What sort of Comments should I leave about my order?

If possible, provide exact Pantone colours for your logo (PMS). The contact details of your graphic designer may be helpful if there are questions about your needs.

How long will it take for my items to be made?

Each product will have an approximate timeframe for production of the item in the product description. On average please allow approximately 10-15 working days including transit time.

Am I limited to the items shown online or can I customise my order?

Our special-order options are endless. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to many more products. If you don't find what you're searching for, please send us a quote request here

What if I want a larger quantity than those listed on the site?

We would love to assist you with larger quantity orders and to meet your price and delivery expectations. Please email madetoorder@winc.com.au for larger-quantity quotes.

What if I receive more or less than I ordered?

We strive to ship you the exact quantity which you ordered for every product. However, due to occasional variations in the identification process, an overrun or underrun of an order quantity may occur. We reserve the right to ship and invoice +/- 10% of the original order quantity.

I can't check out?

If you have not customised a customisable product you will be prevented from checking out until you have customised the product.

Decoration

Is there a limit to the number of stitches in an embroidery decoration?

Pricing includes embroidery of up to 6,000 stitches. Most logos require fewer than 6,000 stitches, but especially large or detailed logos may require more. If you upload a logo that requires more than 6,000 stitches, a customer service representative will contact you with a revised quote before proceeding with your order.

Artwork & File types

How do I format text?

When only text is to be used in the promotional printing process, it is important to keep in mind that the same fonts might not be available in all programs. Please convert your fonts to outlines or curves for the best results.

Can I use a specific font in my artwork?

Yes. If you are submitting an .eps or .ai file, please make sure that all fonts are outlined/converted to vector format in your artwork file.

Can I use my own PMS colour?

Yes, we provide PMS colour-matching unless otherwise stated. If PMS colour-matching is not possible on an item, the closest available colour will be selected. For embroidery, we will select the embroidery thread colour that most closely matches a specified PMS colour. PMS colour-matching may result in additional charges.

Colour Disclaimer

Due to many contributing factors, including variations in monitor settings, printer settings, scanner settings and colour balances, we cannot guarantee the colours on your screen are an exact match of the products you receive. If colour matching is critical, it is best to see a sample. If you would like to receive product samples, please email us at madetoorder@winc.com.au

What is the best type of image to upload?

For 1C or 2C printing the best format to use is a vector format such as EPS, print-ready PDF or AI (Adobe Illustrator). These files can be printed at a high resolution at just about any scale. For direct digital printing any type of file may be used. Just be certain that the image is a high resolution (DPI). TIFF or PNG are good formats for photographs or images that contain a lot of colour or gradients. As with 1C/2C printing vector formats are also very good for direct digital prints.

Will my image shrink or stretch?

The made to order system will not adjust your image size. The image will be sent to our experienced decorators to apply it to the finished product as per the decoration area size. Our decorators may adjust the image size as required.

What is the largest file size I can upload?

50MB is the largest size that can be uploaded.

What is the difference between Vector and Raster?

To ensure the decoration process is as fast and efficient as possible, we prefer artwork to be submitted in a usable vector format. If you don't have a vector file, our design team can convert other file types into a usable vector format.

Vector images use x and y coordinates to create shapes with points and lines, making it possible to zoom in or scale up without sacrificing image quality.

The following file types are often, but not always, vector-based: .ai, .eps, .pdf Sometimes these file types are raster or a combination of vector and raster.

Note: Changing the file name to an .eps extension does not change the file type.

Raster images are better known as bitmap images. Bitmap images use a grid or individual pixels, each of which can be a different colour or shade.

The following file types are always raster-based: .jpg, .gif, .png, .tif, .bmp

I cannot find an answer for my question, who should I contact for help?

Please feel free to contact our specialist team at Australia: 132 644, New Zealand: 0800 800 547, or email madetoorder@winc.com.au

Preferred File Types

AI: is a file extension for a vector graphics file format used in an Adobe Illustrator drawing. Adobe Illustrator is a popular vector graphics-based drawing program. The AI format is a strictly limited, highly simplified subset of EPS. AI stands for Adobe Illustrator.

EPS: is a file extension for a graphics file format used in vector-based images in Adobe Illustrator. EPS stands for Encapsulated PostScript. An EPS file can contain text as well as graphics. It also usually contains a bit map version of the image for simpler viewing rather than the vector instructions to draw the image.

PDF: (Portable Document Format) is a file format that has captured all the elements of a printed document as an electronic image that you can view, navigate, print, or forward to someone else. PDF files are created using Adobe Acrobat , Acrobat Capture, or similar products. To view and use the files, need the free Acrobat Reader.

Vector graphics: are a scalable, resolution-independent format composed of individual objects or shapes. Vector images can be resized easily without loss of quality making them an ideal format for initial logo designs and illustrations to be used in multiple sizes.

Alternative File Types

PNG: PNG (pronounced ping as in ping-pong; for Portable Network Graphics) is a file format forimage compression that, in time, is expected to replace the Graphics Interchange Format (GIF)

JPG: JPEG (Joint Photographic Experts Group) is an ISO/IEC group of experts that develops and maintains standards for a suite of compression algorithms for computer image files.

TIFF: TIFF (Tag Image File Format) is a common format for exchanging raster graphics(bitmap) images between application programs, including those used for scanner images. A TIFF file can be identified as a file with a ".tiff" or ".tif" file name suffix. One of the most common graphic image formats, TIFF files are commonly used in desktop publishing, faxing, 3-D applications, and medical imaging applications.

Do's and Don'ts for best results

Do provide the Pantone Matching System (PMS) number for the colours to be used. This universal matching system ensures that the colour used in printing matches the colour intended by the designer.

Do use a .EPS format for multi-colour images. A .EPS file allows for separating the different colours. They are also vector based, which makes editing or resizing the image easier.

Do use a .AI file. These are used for files created in Adobe Illustrator, so the quality of the image is extremely high, making reproductions more precise.

Do convert your files to print-ready PDFs. Files saved this way have the fonts embedded, so there is no risk of layout change.

Don't use .doc files. Using this type of file does not guarantee that the formatting will look the same if the file is opened using a different system. Fonts may not load properly, and spacing may differ.

Don't use web pages or images saved from web pages. Web pages are made to load quickly, their images are often low resolution. Although images might look great on a computer screen, they may print poorly.

Don't use the .BMP format. They are very large, will take a long time to upload and the resolution is too low to use for printing purposes.

Don't use .GIF format. These files load quickly because they use less colours and may not print well.

Glossary

1C is a 1 colour print

2C is a 2 colour print

FC is a full colour print

Direct Digital Print: is a process using large format ink-jet printing machines. In a similar process to a desktop computer printer, printer heads containing many fine nozzles squirt tiny droplets of inks onto pre-treated fabric or products. Electronic source files of a logo or picture are processed directly by the printing machine without passing it through image setting and plate making steps like screen or pad printing.

Embroidery: is the application of thread stitched on to replicate an artwork or logo onto a garment. Embroidery is used commonly on Polos, Jackets, Business Shirts, Hats and Caps. Once a logo has been digitized on a disc it is ready for embroidery, the embroidery machine is loaded with the disc, thread and the product for decoration. The machine then embroiders the garment with the logo.

Embossing: involves the creation of an impression of a logo or monogram by placing the metal dies in contact with the stock under high pressure. The pressing raises the surfaces adding decoration, lettering or pattern on surfaces like leather, paper, cloth, or metal to make a relief.

Laser Engrave: is the practice of using lasers to engrave or mark an object. The technique does not involve tool bits which contact the engraving surface and wear out. This is considered an advantage over alternative engraving technologies where bit heads have to be replaced regularly.

Pad Printing: is a printing process that can transfer a 2-D image onto a 3-D object. This is accomplished using an indirect offset printing process that involves an image being transferred from the printing via a silicone pad onto a substrate. Pad printing is used for printing on otherwise impossible products in many industries including medical, automotive, promotional, apparel, electronics, appliances, sports equipment and toys.

Screen Printing: is a printing technique that uses a woven mesh to support an ink-blocking stencil. The stencil forms open areas of mesh that transfer ink or other printable materials which can be pressed through the mesh as a sharp-edged image onto a substrate. A squeegee is moved across the screen stencil, forcing or pumping ink through the threads of the woven mesh in the open areas.

Sublimation Printing / dye-sublimation printer (or dye-sub printer) is a computer printer which employs a printing process that uses heat to transfer dye onto medium materials such as plastic card, paper, or fabric. The sublimation name is applied because the dye transitions between the solid and gas states without going through a liquid stage.

Supacolour: is a new way of branding a wide range of textiles. The colour is produced digitally, meaning the images can have millions of colours and can reproduce photo quality art and high detail imagery.