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Frequently Asked Questions

When is Education Experience closing down?

Educational Experience is now closed and is no longer accepting customer orders. The Edex website was decommissioned on 30 June 2020. For future orders, please shop our range at winc.com.au.

Who will handle my enquiry/problem now that Educational Experience is closed?

Our Customer Service Team at Winc are managing all customer enquiries. If you have an outstanding enquiry about an order, please email hotline@edex.com.au.

Can I still access and login to my Edex account online?

You can no longer log into your Edex account online, If you have an outstanding enquiry about an order, please email hotline@edex.com.au.

I received some of my products today but where is the rest of my order?

As a result of the high volume of orders Educational Experience received during their closing down period, you may have received split cartons (or partial delivery) of your order.

On behalf of Educational Experience we apologise for the inconvenience, please allow 10 business days following the initial delivery before making contact with our Customer Service team.

The remainder of your order should be delivered separately. If after 10 business days you have not received additional cartons, please contact us.

I was told I would get a refund but I haven’t seen it yet. When will it be processed and will I get an email notification?

All refunds will be processed by 31 July, 2020. Unfortunately the Educational Experience system does not allow for email notification of refunds, but the funds would have been returned to your original payment method.

My friend ordered the same product on the same day and received it weeks ago. Where is my order?

The Educational Experience distribution system is complex with many moving parts. Despite orders containing similar items, distribution systems and how logistics partners process these orders varies, for a variety of different reasons. Please see below for Educational Experience estimated delivery times relevant to your location.

For more specific processing times our questions above should answer most of your queries and/or advise when it is best to make contact with one of our Customer Service team members.

The picking slip is different to my online order.

During the peak sales period a number of Educational Experience’s products oversold, which has resulted in the difference you see on your picking slip.

If one or more of the products you ordered was unavailable, a refund will be automatically issued to you. Unfortunately the Educational Experience system does not allow for email notification of refunds, but the funds will be returned to your original payment method.