Frequently Asked Questions

When did Education Experience close down?

Educational Experience is now closed and is no longer accepting customer orders. The Edex website was decommissioned on 30 June 2020. For future orders, please shop our range at winc.com.au.

Who will handle my enquiry now that Educational Experience is closed?

Our Customer Service Team at Winc are managing all customer enquiries. If you have an outstanding enquiry about an order, please email hotline@edex.com.au.

Who do I contact about obtaining an Edex refund?

As at 26/08/2020 - We are committed to ensuring all Edex refunds are processed as soon as possible and we apologise for any delay. All outstanding Edex refunds are currently being processed. If you have yet to receive your refund and would like to inquire about the status, please email our team at hotline@edex.com.au

Can I still access and login to my Edex account online?

You can no longer log into your Edex account online, If you have an outstanding enquiry about an order, please email hotline@edex.com.au.

The picking slip is different to my online order.

During the peak sales period a number of Educational Experience’s products oversold, which has resulted in the difference you see on your picking slip.

If one or more of the products you ordered was unavailable, a refund will be automatically issued to you. Unfortunately the Educational Experience system does not allow for email notification of refunds, but the funds will be returned to your original payment method.