Educational Experience is now closed and is no longer accepting customer orders. The Edex website was decommissioned on 30 June 2020. For future orders, please shop our range at winc.com.au.
Our Customer Service Team at Winc are managing all customer enquiries. If you have an outstanding enquiry about an order, please email email@example.com.
You can no longer log into your Edex account online, If you have an outstanding enquiry about an order, please email firstname.lastname@example.org.
As a result of the high volume of orders Educational Experience received during their closing down period, you may have received split cartons (or partial delivery) of your order.
On behalf of Educational Experience we apologise for the inconvenience, please allow 10 business days following the initial delivery before making contact with our Customer Service team.
The remainder of your order should be delivered separately. If after 10 business days you have not received additional cartons, please contact us.
All refunds will be processed by 31 July, 2020. Unfortunately the Educational Experience system does not allow for email notification of refunds, but the funds would have been returned to your original payment method.
The Educational Experience distribution system is complex with many moving parts. Despite orders containing similar items, distribution systems and how logistics partners process these orders varies, for a variety of different reasons. Please see below for Educational Experience estimated delivery times relevant to your location.
For more specific processing times our questions above should answer most of your queries and/or advise when it is best to make contact with one of our Customer Service team members.
During the peak sales period a number of Educational Experience’s products oversold, which has resulted in the difference you see on your picking slip.
If one or more of the products you ordered was unavailable, a refund will be automatically issued to you. Unfortunately the Educational Experience system does not allow for email notification of refunds, but the funds will be returned to your original payment method.