At Winc, we have been listening closely to you. A need for high quality products that deliver value for money and cover all areas of your workplace are in demand. So over the last 12 months, we have been working hard to deliver just that.
Our team has been focussed on our Winc Brands, carefully reviewing, improving and introducing new products to the range so we can better serve your needs. We have also been working closely with our supplier network, optimising our quality check processes and ensuring we only work with partners that are ethical within their own operations and can deliver the best quality for you.
It is now time for you to start experiencing these improvements through more exclusive Winc products. During the next 6 months you will notice new additions to our exclusive range and changes in some products you have already been ordering.
Some of the changes you might see are:
Pack size changes
Your Winc product could have a slight change in pack size i.e. 12 pack moving to 24 pack. Pricing per unit will not change.
A bigger and better range
As we integrate the OfficeMax products and introduce new products, you will have more choice across all categories.
A product has been discontinued
Some branded and exclusive Winc products will be discontinued as we improve our range. In this case we will offer a like for like alterative so there’s no disruption to your business and ordering.
For more information, please review our FAQs below.
Frequently Asked Questions
How long will this program be running?
The exact timeframe will vary depending on the SKU. The overall program will begin in September 2019 and run throughout first half of 2020.
How will I be notified about what products are changing?
A note will be displayed on the product information page, that the product is getting a makeover, or an alternative product is replacing the product. Alternatively, your Account Manager will be able to advise you about these product changes.
Will the quality of my new products be the same?
Of course! While this process is in place, we have ensured the substitutions are on products of equal or greater quality. When you shop with us, you can be confident that our products are tested and of the highest quality.
How do we ensure the quality of our Winc products?
All Winc Own Brand Products undergo a rigorous evaluation process to ensure they meet all applicable Australian and New Zealand standards, certifications and legislation requirements. Including factory audits that determine the supplier’s production capabilities and quality processes and includes social compliance audits.
Our organisation is certified to ISO9001 Quality Management Systems and undertakes checks to ensure that suppliers of high-risk products also hold ISO9001 or equivalent certifications.
In addition to this we offer our Winc 100% Satisfaction Guarantee on our products, giving you piece of mind when you’re ordering the Winc brand.
How will this impact my orders/the products I am receiving?
Where a product is removed or changed, we will have an alternative available to select at equal or better quality at the same price. You will see the new alternative products on our website as they become available.
Will my invoices and purchase orders be affected?
We have designed this process to minimise any disruptions to your business. Your invoices and purchase orders will display the new product number, if applicable.
How will my products be different?
We are implementing a few different changes, some packaging changes, adjustments to pack sizes and some products with me discontinued. The products we are introducing will be of the same or better quality.
What happens to my regular products on Xpress forms or Internal ordering systems during the transition?
We will automatically update your Xpress form for you.
If you have Internal ordering systems/hosted catalogue your Account Manager will provide you the product file with the changes to product numbers, so when ordering products, you will see the new product number.
What if I don’t want the product I received?
That’s ok! You can return it online or via our Customer Service team on 13 26 44 or email@example.com.
Whom do I contact about the changes?
Our Customer Service team is here to answer any questions you may have about your delivery, they can be reached on 13 26 44 or firstname.lastname@example.org. Alternatively, you can get in touch with your Account Manager.