Delivering for you.
We are proud of our reputation for excellent all-round customer service.
To maintain our highest levels of service, we meticulously measure and track every aspect of our performance in real-time to ensure we get it right for you. Whether it’s our Net Promoter Score, delivering orders on time and in full or answering queries quickly, all of these elements form part of the customer experience at Winc.
Net Promoter Score
At 70%+, our Net Promoter Score is world-class and continues to climb each year. We have achieved this by intently listening to our customers, understanding their needs and identifying, investigating and actioning improvement opportunities wherever they exist.
Delivered In Full & On Time
With a meticulous supply chain planning process, robust stocking strategy and the industry’s strongest supplier relationships, you can depend on us to reliably deliver. 96% of orders are delivered in full and on time – every day, everywhere.
Voice Inbound Average Speed to Answer
Your people should never need to contact us, but in the event that they do, our Australian-based call centre is responsive and knowledgeable and will answer your call in under a minute.
Website Satisfaction Score
With a winc.com.au satisfaction score of 95%+, customers tell us winc.com.au is fast, efficient and always improving. We are continually investing in new features and functionality to make it easy to use and easy to find what you need.
Built for procurement teams and your people.
Our website hasn’t just been built for end users. It has also been built for Procurement Teams. We are very proud to offer the industry’s leading customisable procurement controls.
Optimising your spend:
• Budgets and approval workflows
• Bespoke messaging to drive procurement goals
Plus:
• Self-service features
• Prompts to consolidate orders reducing CO2 emissions
• Real-time order tracking
• Real-time stock availability
• Estimated delivery dates
Actionable procurement insights for your business.
We not only report on our own performance, we also use our rich data to provide the right insights and intelligence to approved business customers to help them achieve their procurement goals.
• Sustainability spend
• Carbon emissions data
• Supply diversity spend
We take pride in our award winning customer service.
We are proud of our reputation for excellent all-round customer service which we track in real-time to ensure we get it right for you.
If you’re looking to unlock more from your supply partner, now’s the time to talk.
