Our brands are changing!There's something new and exciting right around the corner that we're thrilled to share it with you. First came our new brand Winc and now we're excited to announce we're rebranding our Staples, Sustainable Earth by Staples and Brighton products.Frequently Asked QuestionsWhy are my products changing?
Late last year, we rebranded from Staples Australia and New Zealand and developed Winc, a new identity that fulfils the needs of workers and learners, now and into the future. Now our products are getting a makeover too. Click here to read more about our new product brands.What products are changing?
We're giving a new look to our product ranges with Staples, Sustainable Earth by Staples and Brighton branding. These brands will be replaced by Winc, Winc Earth and Cleera. If these products are part of your order, they may look a little different in your next delivery. Here's a sneak peek of some of our new productsWill the quality of my new Winc products be the same?
Of course! We're changing the look and feel of some of our products but keeping the same great quality and ingredients. When you shop with us, you can be confident that our products are tested and of the highest quality.When will I start receiving my new products?
When will I start receiving new Winc, Winc Earth and Cleera products? Over the coming months, you will start to see your new products in your deliveries. We will be sure to let you know of any changes we make to your products and you will also be able to see more information when you order online on winc.com.au and netxpress.biz.Will the product codes of my Staples, Sustainable Earth by Staples and Brighton products change?
No, all our product codes will remain the same. When the new Winc, Winc Earth or Cleera product arrives the image and information will be updated behind the scenes. It's business as usual for you.I received a different product from the one I usually order, why?
In the transition period from Staples products to Winc, we'll continue to make sure that you have everything you need for your organisation. While we're waiting for the new Winc products to arrive, we may run out of your favourite Staples, Sustainable Earth by Staples or Brighton products. So that you have everything you need, you may receive a branded alternative of equal or better quality at the same price as your usual product.Will my invoices and purchase orders be affected?
Your invoices and purchase orders will not be affected. We have designed this process to minimise any disruptions to your business during the transition.What happens to the Staples, Brighton and Sustainable Earth products on xpress forms or internal ordering systems during the transition?
Good news! As product codes are not changing, Staples, Brighton and Sustainable Earth products on xpress forms and internal ordering systems will remain the same during the transition. If stock of these products runs out, you may receive an alternative product of equal or better quality at the same price while we wait for the Winc products to become available.When the new Winc, Winc Earth and Cleera products become available, how do I update my xpress form or internal ordering system?
When the new Winc, Winc Earth or Cleera product become available, the product code will remain the same, while the product image and description will be updated behind the scenes so it's business as usual for you. Your Xpress form will be automatically updated.
If you use an internal ordering system when the new Winc, Winc Earth and Cleera products become available this will need to be updated per the usual process. You can contact our Customer Services teams for more information on 13 26 44 or firstname.lastname@example.org.What if I don't like my alternative product?
That's ok! You can return it per the usual process online or via our Customer Service team on 13 26 44
. Click here to read our Returns Policy.My normal product is shown as out of stock, what do I do?
If your normal product is shown as out of stock you will still be able to order this product, it will be placed on backorder per the usual process. When the product comes back into stock the backorder will be delivered. While we're waiting for the new Winc products to arrive, you may receive a branded alternative of equal or better quality at the same price as your usual product.Will Staples branded copy paper be affected during the transition from Staples to the new Winc brands?
No, we don't foresee Staples copy papers being affected by the transition. The new Winc branded copy papers should be available when Staples branded copy papers become out of stock. The Winc and existing Staples copy papers are remaining exactly the same regarding quality, GSM, whiteness and opacity. All that is changing is the box packaging and wrap design.Who do I contact about the changes?
You can phone our friendly Customer Service team between 8:00am until 7:00pm AEST, Monday to Friday, or drop us a line and we'll respond within business hours.
phone: 13 26 44
live chat: available to customers logged into NetXpress