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Winc For Home - Delivery & FAQs

What is Winc For Home?

A unique no-cost membership delivering deals on technology, furniture and stationery for the home office. Join today for ultra-competitive member-only prices, special offers and a free gift on orders over $100.

What does a Winc For Home membership cost?

Winc For Home is completely free! Additionally, as a member you will also receive:

What is the free gift?

It’s always GIFT TIME as a Winc For Home member! Your FREE gift* with any WFH purchase of $100 or more can be directly added to your order on checkout. Even better news is that our FREE gift will be updated on a regular basis so you can always expect something new and fresh to complement your home office!

*One gift per order. T&Cs apply see details.

I’d like to be reimbursed by my workplace for setting up my home office. Do you provide invoices?

Invoices are readily available for tax or reimbursement purposes. To find a past invoice, go to My Account > Find Invoice.

Help! I’ve forgotten my password.

If you already have a Winc For Home account and have forgotten your password, please use our password reset page.

I can’t register my email address.

This may be because your email address is already in use for a Winc account. Please use a different email address to register as a Winc For Home member.

You can register with a new email address here

I need extra help! Who do I contact?

Contact our Customer Care Team on 13 26 44 (8am-5pm Mon-Fri Local Time) or customerservice@winc.com.au

What is your returns policy?

Winc offers free returns for Winc For Home orders.

If you are not completely satisfied with your purchase, we accept returns on most items within a reasonable timeframe. Some exclusions apply. See full details of our Returns Policy here.

How do I return an item?

For change of mind returns, faulty or damaged product claims, please contact our Customer Care Team on 13 26 44 or customerservice@winc.com.au to obtain a Return Advice number prior to sending goods back to Winc. Once you receive your Returns Advice our delivery partner will book in a collection time for your return.

What are the delivery charges and timeframes?

Here’s a summary of our delivery information and charges:

Delivery typeChargesTimeframe
Standard delivery$6.951-3 business days within Melbourne, Sydney, Brisbane and Perth metro areas. Delivery times to other areas may take longer.
Big & Bulky delivery*$32.951-3 business days within Melbourne, Sydney, Brisbane and Perth metro areas. Delivery times to other areas may take longer.

Standard orders placed on Winc For Home accounts will incur a delivery fee of $6.95. Larger, bulky items, such as furniture, will incur a separate delivery fee of $32.95. All prices quoted include GST. Winc For Home accounts are not eligible for Fast & Free Delivery.

*Orders which contain Big & Bulky items only will not incur an additional standard delivery fee of $6.95.

How do I track my order?

To track your order, head to My Account > Track Orders. Select your order from the list or use the Search All Orders bar to search by order number. Your order number can be found on your order confirmation email.

You can also track your order direct from your order confirmation.

Delivery order updates

When your order is ready for delivery you will receive an email from us to let you know your order it on its way. We include a tracking link from our delivery partner for further updates.

What should I do if I’m interested in a bulk order?

If you’re looking for a great value bulk order, please contact our Customer Care Team on 13 26 44 or customerservice@winc.com.au.