Price Match Guarantee FAQs
- How do I claim the Price Match Guarantee?
- What items does the Price Match Guarantee apply to?
- What are the exclusions?
How do I claim the Price Match Guarantee?
Simply call our Customer Service Team on 13 24 44. You will need to provide evidence (for example, a website link, photo, email etc.) of our competitor's advertised price for the new, identical product, currently in stock. Once we verify the lower price is genuine (inclusive of delivery costs) and in stock, we will match the price and take a further 10% off the difference.
What items does the Price Match Guarantee apply to?
Identical products under identical terms and conditions that are available on our site are eligible if you find them advertised and in stock from an authorized Australian retailer or reseller for a lower price.
An identical product means an identical model number, pack size, components and warranty. We also take into account the added cost of delivery. If your Winc order will receive free shipping and the competitor's order will not receive free shipping, we will include an appropriate shipping charge in the competitor's price before calculating the price match.
What are the exclusions?
- Non-identical products and services (including non-identical warranties)
- Used or refurbished products
- Advertising or typographical errors (either ours or competitors)
- Package deals (for example printer and computer bundles)
- Conditional offers (for example bulk purchase or limited quantity offers)
- Cash back and coupon offers
- Customer special orders
- Contract Pricing
- Clearance products
- Reseller, auction websites and online marketplaces
- Where the lower price is not available to the general public in Australia (for example contract, warehouse, wholesale, club prices)
- Deleted stock
- Stock liquidations
- Parallel imports
- Where we are unable to verify the lower price
- Products that are not in stock at our competitor
For further information or to claim a price match, please call our Customer Service Team on 13 26 44.