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inc GST

Frequently Asked Questions

What Internet Browser should I use for the Mandura website?

We recommend customers use the latest version of the following modern browsers such as Google Chrome, Firefox, Internet Explorer 11 or Microsoft Edge.

When I login to the Mandura website, the URL changes to netxpress.biz. Is that what should be happening?

Yes, when you log into the Mandura website you are being redirected to the Mandura version of Winc’s primary ordering platform netxpress.biz to transact as a Mandura customer.

I am an existing Winc customer that would like to buy from Mandura directly. How do I go about that?

If you are an existing Winc customer, you can support Mandura by buying Mandura branded products from your existing Winc account. If you would like to become a Mandura customer and buy direct from Mandura, please register your interest here.

I am both a Winc customer and a Mandura customer. Do I have two separate logins?

Yes, as a Winc customer and a Mandura customer you will have two different logins – one to access your Winc account and another to access your Mandura account.

What do I need to tell my IT department in order to use the Mandura website?

The Mandura website is an online ordering system. You need to install a web browser, enable cookies and JavaScript and adjust the cache settings so that it checks for updates with each page access. Your proxy and/or firewall will need to allow at least port 80 (http) and 443 (https/SSL).

You will need access to the following sites:

When I try to login I receive the message "Your username is not active". Why is this?

This means that either you have logged in incorrectly more than six times, or you have not logged in for over 12 months. Because of this, your username has been temporarily disabled.

You need to contact your Group Administrator or the NetXpress Helpdesk on 1800 4 MANDURA to reactivate your username.

When I try to login I receive the message "Access Denied". Why is this?

This means that you have incorrectly entered either your username or password. Please try logging in again using your correct username and password.

If you have forgotten your password you will need to contact your Group Administrator or our Customer Care Team (1800 4 MANDURA) who can reset it for you.

Remember that your password is case sensitive.

I have forgotten my password.

You can reset your password on the sign-in page.

I have forgotten my username.

Contact your Group Administrator or our Customer Care Team on 1800 4 MANDURA and they can reset it for you.

Where is my order?

Keep up to date on the progress of your submitted orders via Order Tracking. Search using your NET order number. From the ‘My Account’ menu select ‘Order History’. Click ‘Track Order’ to view the current. Tracking information is also available on your order confirmation email.

How do I access my invoices?

Under ‘My Account’ > ‘Find Invoice’ enter your NET Order / Invoice / Delivery Note reference number to view or download a copy.

Can I place re-occurring orders?

Yes! Build an order like you usually do, then click ‘Complete Order’ and select ‘Recurring Order’ in ‘Shipping Scheduling Options’ to set your recurrence options.

Can one person in my organisation check all orders created by others before they are sent?

Yes, you can have one or more people setup as Approvers. You can change a user’s settings to specify the situations when an order is to be sent to an Approver before it is completed.

Once I have sent an order for approval can I change the order?

Yes, you can. If you do need to make changes to an order you can reclaim the entire order (assuming it has not been approved yet) and then resubmit it for approval. If you reclaim an order, the Approver will be notified of this by email.

What is the EarthSaver range of products?

We recognise that the biggest difference we can make is the way we approach our supply chain - ensuring the ethical sourcing of products and offering our customers environmental preferable products. As part of our commitment to sustainability, we have developed the EarthSaver classification to assist our customers in identifying products that meet environmentally preferable product criteria.

EarthSaver Criteria

Keeping up with sustainability is as easy as keeping your eye out for our EarthSaver logo. This classification means a supplier has met our ethical sourcing requirements and the product meets one or more of the following criteria:

The EarthSaver range includes products from categories such as:

I'm trying to view the price of a product and it says N/A - what does that mean?

N/A stands for "not available/applicable". You may see it in any of the following circumstances: