We recommend customers use the latest version of the following modern browsers such as Microsoft Edge, Firefox, Opera or Google Chrome.
Yes, when you log into the Mandura website you are being redirected to the Mandura version of Winc’s primary ordering platform winc.com.au to transact as a Mandura customer.
If you are an existing Winc customer, you can support Mandura by buying Mandura branded products from your existing Winc account. If you would like to become a Mandura customer and buy direct from Mandura, please register your interest here.
Yes, as a Winc customer and a Mandura customer you will have two different logins – one to access your Winc account and another to access your Mandura account.
The Mandura website is an online ordering system. You need to install a web browser, enable cookies and JavaScript and adjust the cache settings so that it checks for updates with each page access. Your proxy and/or firewall will need to allow at least port 80 (http) and 443 (https/SSL).
You will need access to the following sites:
This means that either you have logged in incorrectly more than six times, or you have not logged in for over 12 months. Because of this, your username has been temporarily disabled.
You need to contact your Group Administrator or the NetXpress Helpdesk on 1800 4 MANDURA to reactivate your username.
This means that you have incorrectly entered either your username or password. Please try logging in again using your correct username and password.
If you have forgotten your password you will need to contact your Group Administrator or our Customer Care Team (1800 4 MANDURA) who can reset it for you.
Remember that your password is case sensitive.
You can reset your password on the sign-in page.
Contact your Group Administrator or our Customer Care Team on 1800 4 MANDURA and they can reset it for you.
Keep up to date on the progress of your submitted orders via Order Tracking. Search using your NET order number. From the ‘My Account’ menu select ‘Order History’. Click ‘Track Order’ to view the current. Tracking information is also available on your order confirmation email.
Under ‘My Account’ > ‘Find Invoice’ enter your NET Order / Invoice / Delivery Note reference number to view or download a copy.
Yes! Build an order like you usually do, then click ‘Complete Order’ and select ‘Recurring Order’ in ‘Shipping Scheduling Options’ to set your recurrence options.
Yes, you can have one or more people setup as Approvers. You can change a user’s settings to specify the situations when an order is to be sent to an Approver before it is completed.
Yes, you can. If you do need to make changes to an order you can reclaim the entire order (assuming it has not been approved yet) and then resubmit it for approval. If you reclaim an order, the Approver will be notified of this by email.
We recognise that the biggest difference we can make is the way we approach our supply chain - ensuring the ethical sourcing of products and offering our customers environmental preferable products. As part of our commitment to sustainability, we have developed the EarthSaver classification to assist our customers in identifying products that meet environmentally preferable product criteria.
EarthSaver Criteria
Keeping up with sustainability is as easy as keeping your eye out for our EarthSaver logo. This classification means a supplier has met our ethical sourcing requirements and the product meets one or more of the following criteria:
The EarthSaver range includes products from categories such as:
N/A stands for "not available/applicable". You may see it in any of the following circumstances:
