Why am I moving to a different website?
Winc.com.au offers an enhanced shopping experience that’s faster and more efficient, so you can access everything you need for work, wherever work happens to be. Some key points of difference include:
Product grouping– products with multiple options such as different colours, sizes and more are grouped and displayed as a single product, allowing you to easily find the right product for your needs.
Enhanced searching– includes top ordered products and popular searches. Results are delivered 2.5 times faster than the Welcome.winc platform.
Enhanced filtering– filters presented in search results are relevant to the search and category.
Product Details– includes enhancements to product detail pages with hover to zoom, video content and accessible product information.
Furniture Assembly– offered on a core range of products in locations where the assembly service is available.
Estimates Date of Delivery (EDD)– presents an estimated date of delivery date based on real time stock availability and your delivery location.
Order Tracking– provides convenience through an order confirmation email that contains a tracking link.
Product Alternatives– seamlessly presents alternative products when an item is out of stock or discontinued, including similar products, cheaper and better value alternatives, and greener options.
Checkout– offers additional features including home delivery, quote number entry, forward order scheduling, recurring order scheduling and more.
Order History– search within Order History is a sophisticated tool that allows you to search by any criteria included in the sales order.
How will I know when I am being transitioned to Winc.com.au?
You will receive a personal email two weeks prior to the transition, a reminder email on the days leading up to the transition and a confirmation email after you’ve been transitioned.
Is there anything I need to do in preparation?
For now, it’s business as usual. Please continue to place your orders on Welcome.winc as you normally do until we confirm your account on Winc.com.au is ready to use.
Refer to the below information regarding orders which are pending approval, backorders, and order history.
Is there anything I need to do after the transition?
We recommend you add https://www.winc.com.au/ to your bookmarks and start using it after you’ve been transitioned.
Can I use my Welcome.winc login details on the new website?
You sure can. You can expect your regular log in details to work. Once the transition has taken place, you’ll automatically be redirected from Welcome.winc to Winc.com.au the next time you try to login.
What if I’ve forgotten my Welcome.winc password?
If you have forgotten your password, simply click here to reset your password via Winc.com.au. Alternatively, if you have issues with your username (your email), please contact our dedicated Customer Care team on 13 26 44 or email customerservice@Winc.com.au.
When I try to log in I receive the message "Your username is not active". Why is this?
This message is to let you know that your username has been disabled. For security reasons, we disable your account when you enter the incorrect log in details more than six times, or when the account has not been used for over 12 months. To gain access, simply contact contact our dedicated Customer Care team on 13 26 44 or email customerservice@Winc.com.au and we will get this sorted.
When I try to log in I receive the message "Access Denied". Why is this?
This means that you have incorrectly entered either your username or password. Please try to log in again using your correct username and password. Remember that your password is case sensitive.
If you have forgotten your password, please contact our dedicated Customer Care team on 13 26 44 or email customerservice@Winc.com.au and we will reset it for you.
Who do I contact for any support?
For all queries, new and old, you can contact our dedicated Customer Care team on 13 26 44 or email customerservice@Winc.com.au.
Will I have access to my Order History from Welcome.winc once my account has been transitioned?
Once you have transitioned to Winc.com.au you will not have access to your Order History from Welcome.winc. If you wish to keep your order history, we recommend you print or download any previous orders and invoices prior to your transition date. Alternatively, if you need to access any previous orders following the transition, you can contact our dedicated Customer Care team on 13 26 44 or email customerservice@Winc.com.au.
The good news is that after you create your first order on Winc.com.au, you’ll have access to the sophisticated order history feature that allows you to search by any criteria included in the sales order. The Buy Again feature included as part of your order history, allows you to easily re-order the same items.
Will I have access to my favourites list that I created in Welcome.winc?
Yes, this will be available for you within your account on Winc.com.au. It’s easy to manage your favourites on Winc.com.au. Click on the heart icon on any product to add it to a list. In addition, Winc.com.au allows you to create and name multiple lists a to make it easier to order via your favourites.
Can I add additional items to my favourites list that was transitioned from Welcome.winc?
On Winc.com.au you can add up to 200 items per list. However if your list in Welcome.winc contained more than 200 items, you won’t be able add any additional items to that list. We recommend creating smaller, more manageable lists. And the good news is, there are no limits to how many lists you can create in your account.
Why are there less items on my favourites list after the transition?
The item/s may have been discontinued or individual products with multiple options (colour, size etc.) may be grouped as a single product on Winc.com.au.
What if I have an item on backorder?
It will be business as usual. Your order will still be fulfilled but you will no longer receive email updates on the order.
For updates on any item on backorder you can contact our dedicated Customer Care team on 13 26 44 or email customerservice@Winc.com.au.
What will happen to orders that are pending approval?
Any order pending approval that was created up to two weeks prior to migration will be moved to Winc.com.au. Once an order has been moved, the approver/s will receive a new email to action the request., Note that any link/s on the original emails generated via Welcome.winc will no longer work.
For any pending orders older than two weeks a new order must be placed on Winc.com.au.
Will my online experience change?
We're here to make your online shopping experience as smooth as possible.
Below is a summary of the minor differences between platforms.
Contract item display
On Welcome.winc, contract items were previously displayed with a decoration over the image thumbnail. Contract items on Winc.com.au are presented with a ‘c’ indicator in the product display and provides the ability for you to filter search results for contract items.
Ordering using bulk methods
On Welcome.winc, you could create bulk orders with both a single and multiple product entry in the cart using an expandable Quick Add feature. Winc.com.au now provides a quick add option in the search bar, a Bulk Add page to add multiple products using either the product code or product name and a notepad entry method.
Ordering using lists
On Welcome.winc, you could only have one list of favourites. On Winc.com.au we offer the ability to create multiple lists and name them. You can also order using saved lists or favourites.
GL Code Validation
Winc.com.au offers mandatory GL Code validation as free format (no validation of data entered) or as a list of items to select from. You may find the function operates slightly differently to Welcome.winc, however results are the same.
Approver Order Edit
On Welcome.winc approvers could edit an order and add or reject items. Winc.com.au has a more sophisticated approval engine that includes approval by category. If you need to make changes to an order, you can reclaim the entire order (assuming it has not been approved yet) and resubmit it for approval. If you reclaim an order, the Approver will be notified of this by email.
On Welcome.winc, you could print from your shopping cart (before check-out). Winc.com.au allows for orders to be printed after completion of the checkout process. Alternatively, you can print any page via the browser function.
On Welcome.winc, you were able to add a note to a product at any time. Winc.com.au will show the notes field on a product when the note line is set as mandatory, otherwise you can add a product note once you reach your shopping cart.
How can I create an order for another account?
When you sign in for the first time, you’ll be asked to select a default account number. This gives you the advantage of viewing all ‘open orders’ (orders not yet completed) for all accounts in a single list.
To view your open orders, simply go to menu ‘My Orders -> Create New / View Orders’. All orders not yet submitted will display in the list, with the account code indicating which account the order is created for.
To change accounts and create a new order, select the ‘Account Number’ from the list and then click ‘Create Order’.
Can I edit the account on an existing order?
You can edit the account on an open order (orders not yet completed). Simply go to menu ‘My Orders -> Create New / View Orders’. Click on the ‘order number’ and this will take you to the review cart page. When the page loads, click the ‘Account Number’ at the top left and a window will open allowing you to change the account for the order.
How can I create an order for an account on a different customer?
For enhanced security, Winc.com.au limits each login to a single customer group. If you require access or were previously able to access more than one customer group, you’ll be provided with separate login IDs.
What Internet Browser should I use for Winc.com.au?
What do I need to tell my IT department in order to use Winc.com.au?
You will also need access to the following sites: https://www.winc.com.au/
Will delivery lead times change for transitioned customers?
No. You can expect delivery will remain unchanged.
Will the delivery process itself be different?
No. You can expect delivery will remain unchanged.
Are delivery costs going to change?
No. You can expect to enjoy the same delivery terms and conditions.
Will I have the same Account Manager?
Yes. Your Account Manager will not change.
Will I be able to buy my regular products?
Absolutely. The product selection on both sites is the same.
Are my terms changing when I transition?
No, the terms will remain the same.
Will there be any changes to my pricing?
No, the pricing on both sites is the same.
Will I receive new Winc account details?
No, you can continue using your current account number that appears on your invoice.
Will my invoices and payment method change?
No, both will remain the same.
Will the BSB and account details to pay invoices change?
No, both will remain the same.
Are there different fees for Small Orders?
No, the pricing on both sites will remain the same.